Shipping policy

Thank you for shopping with GUTTERS DIRECT. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy carefully before placing your order.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Some products may be custom cut to your requested length before dispatch. These products may require additional processing time depending on order volume and product availability.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Domestic Shipping (Australia)

We currently offer the following shipping options within Australia:

Standard Shipping

  • Flat Rate: AUD $11.00
  • Free shipping on orders over AUD $100
  • Estimated delivery: 3–5 business days

Express Shipping

  • Flat Rate: AUD $15.00
  • Estimated delivery: 1–2 business days

Delivery timeframes are estimates only and begin once your order has been dispatched.

International Shipping

We ship to selected international destinations.

Standard International Shipping

  • Flat Rate: AUD $20.00
  • Estimated delivery: 3–5 business days

International shipping is available only to countries currently supported through our store.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authority.

Shipping Restrictions

Some products may not be available for delivery to all regions due to shipping restrictions or courier limitations.

If we are unable to deliver to your location, we will contact you as soon as possible to discuss alternative arrangements or provide a full refund where applicable.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking details (where available), allowing you to monitor your shipment throughout delivery.

Delivery Delays

While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to factors beyond our control, including:

  • Public holidays
  • Severe weather conditions
  • Courier delays
  • Customs clearance (international orders)
  • High order volumes
  • Remote delivery locations

GUTTERS DIRECT is not responsible for delays caused by shipping carriers or circumstances outside our control.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information when placing an order.

If an incorrect or incomplete address is provided, additional shipping charges may apply. GUTTERS DIRECT is not responsible for parcels that are delayed, lost, or returned due to incorrect address information supplied by the customer.

Damaged, Lost or Missing Shipments

If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a suitable resolution.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

GUTTERS DIRECT